Warranty

1. Manufacturer’s Warranty

All products sold by Miles Off Grid are backed by the manufacturer’s warranty. Coverage details — including duration, limitations, and specific terms — vary by product.

Please refer to your product manual, packaging, or manufacturer documentation for exact warranty coverage information.

If you are unsure about your product’s warranty, please contact us:

Email: support@milesoffgrid.com
Phone: (844) 722-3380

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2. Product Quality Guarantee

Your satisfaction is important to us.

If your item arrives defective or malfunctions due to a manufacturing defect, we will offer a replacement or full refund, subject to verification.

To ensure prompt resolution:

• Inspect the packaging upon delivery.

• If visible damage is present (including damage to the box), note it on the delivery receipt before signing.

• If you are unable to open the package immediately and suspect damage, write “suspect damage” on the delivery receipt.

• Email clear photos of the product and packaging damage to support@milesoffgrid.com as soon as possible.

Failure to document shipping damage at the time of delivery may affect claim eligibility.

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3. Warranty Limitations & Exclusions

Manufacturer warranties typically cover defects in materials and workmanship under normal, intended use.

Coverage generally does not include:

• Damage caused by misuse, neglect, improper installation, or unauthorized modifications

• Damage resulting from accidents or environmental exposure beyond normal conditions

• Normal wear and tear

• Consumable parts or accessories (unless specifically covered by the manufacturer)

For complete coverage details, consult the manufacturer’s warranty documentation.

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4. Filing a Warranty Claim

To initiate a warranty claim:

Email support@milesoffgrid.com with:

• Your order number or proof of purchase

• A detailed description of the issue

• Photos or videos clearly showing the defect (if applicable)

We may request additional documentation to process your claim.

If your claim is approved, we will coordinate repair, replacement, or refund in accordance with the applicable manufacturer’s warranty terms.

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5. Shipping & Labor Responsibilities

Unless otherwise specified in writing:

• You are responsible for shipping the product to the designated location for warranty evaluation.

• If a repair or replacement is approved, outbound shipping of the replacement product may be covered by Miles Off Grid or the manufacturer.

• Labor, installation, or removal costs are not covered under standard warranty terms.

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6. Warranty Transferability

Most manufacturer warranties are non-transferable and apply only to the original purchaser.

Please consult the product documentation or contact us if you have questions about transferability or extended warranty options.

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7. Disclaimers & Legal Limitations

This Warranty Policy represents our sole warranty commitment unless otherwise required by applicable law.

Miles Off Grid disclaims liability for any incidental, indirect, special, or consequential damages arising from the use of, or inability to use, any product purchased from us.

Some states do not allow limitations on incidental or consequential damages, so certain limitations may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary by state.

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Contact Information

Miles Off Grid
Email: support@milesoffgrid.com
Phone: (844) 722-3380
Mailing Address:
3400 Cottage Way, Ste G2 #33950
Sacramento, CA 95825
United States